FAQs

ANSWERS TO YOUR QUESTIONS

SHOPPING INFORMATION

HOW MUCH DOES SHIPPING COST?

Currently, our shipping promotion is FREE standard shipping on all orders in the United States.

Regular Shipping Information:

Orders over $99, in the USA, ship FREE. All other orders are based on weight of the package and will ship via the method chosen by the customer.   

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Your order will ship between 1-3 business days, absent exigent circumstances.

DO YOU SHIP INTERNATIONALLY?

Yes, but only to Canada at this time. Check back soon as we expand our international shipping.

DO YOU GIVE REFUNDS?

Unfortunately, we do not offer refunds.  Please review our refund, return and exchange policy before making a purchase.

WHAT SHIPPING METHODS ARE AVAILABLE?

The customer may choose either standard or expedited shipping through the various methods available during checkout.  Due to packaging and mailing,  some items may need to be pressed or steamed upon receipt.

WHAT MAILERS DO YOU USE FOR SHIPPING?

All products are shipped in our custom poly mailers. Large orders will ship in a neon green poly mailer with our logo and smaller order will ship in a custom neon pink poly mailer with our logo.  

PAYMENT INFORMATION

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept payments via PayPal, Amazon pay and there are options to pay with debit or credit cards.

IS BUYING ON-LINE SAFE?

Before you type your card details into a website, ensure that the site is secure. Look out for a small padlock symbol in the address bar (or elsewhere in your browser window) and a web address beginning with https:// (the s stands for 'secure').

ORDERS AND RETURNS

HOW DO I PLACE AN ORDER?

Its very simple, browse our website for the products. Add the items to the cart and follow the steps at the checkout.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

We are here to help!!
Email us at: sales@sapphireandemerald.com.  Please allow up to 48 hours for response.

HOW DO I TRACK MY ORDER?

We will send you the tracking number of the items you ordered.

Disclaimer: We are not responsible for any harmful effect of the products sold in our store, as we support the proper and appropriate use of the products.